Code of Ethics

Ethics Complaints, Arbitration Requests and Related Information

The National Association of Realtors,”REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member's local affiliation here.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®”.

For more information, please call Tara Hampton, RCAR Association Executive, or visit the following link:

http://www.realtor.org/policy/code-of-ethics-and-professional-standards

 

What is an Ombudsman?

An ombudsman is an individual who will confidentially listen to the concerns of the public, affiliates and RCAR members who have a potential ethical concern or issue. This individual acts as a “sounding board”, but does not determine whether or not a violation has occurred.  The role of the ombudsman is to provide information on the process and procedures to file, or not file a formal ethical complaint.

For more information, please call Tara Hampton, RCAR Association Executive, or visit the following link: http://www.realtor.org/ae/manage-your-association/local-and-state-association-ombudsman-services

 

What is Mediation?

Mediation is a voluntary meeting between two parties to jointly identify a resolution to a problem as an alternative to the formal professional standards hearing or legal process.

For more information, please call Tara Hampton, RCAR Association Executive, or visit the following link: http://www.realtor.org/code-of-ethics-and-arbitration-manual/ethics/part-4-appendix-xi-ethics-mediation

 

 

What is a Grievance?

A grievance is a formal process open for any person, including any public person, who has reason to believe that a Realtor member is guilty of any conduct subject to a disciplinary action. The grievance committee should review the evidence, and the information provided by the complainant in order to determine whether to forward the complaint to the Citation Panel (Effective 2016), Mediation, or Professional Standards. To obtain additional information on how to file a complaint, please call Tara Hampton, RCAR Association Executive.

 

What are the Citation Policies and the Schedule of Fines?

Once a formal complaint is received by the Grievance Committee, it will be reviewed to determine if the complaint is a “citable offense”. If applicable, the formal complaint will be forwarded to a Citation Panel, who will review complaints to determine eligibility for the citation program and the appropriate citations. For additional information and to review the citation policy and/or the schedule of fines, please see the following link: (Effective 2016) http://www.realtor.org/policy/nar-model-citation-policy-and-schedule-of-fines

 

 

What is a Professional Standards Committee?

The role of Professional Standards is to make decisions on matters involving ethics or arbitration. Their function is similar to how a court adjudicates, or makes a decision about a problem or a disputed matter.  This formal process is facilitated by a chairperson with a peer based review team that has been approved by all involved parties. To obtain additional information on how to file a complaint, please call Tara Hampton, RCAR Association Executive.

 

Ethical Complaint Process Flow Chart

 

Arbitration Complaint Process Flow Chart

You can obtain more information from www.tarnet.com or www.realtor.org

River Counties Association of REALTORS Ethics Complaint Packet - "click here"